Terms and Conditions


Use of the website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" as per local Contract Acts are not eligible to use the website. If you are a minor (i.e. under the age of 18 years), you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use, Those who choose to access the website from outside of Saudi Arabia are responsible for compliance with local laws whenever applicable. Except where additional conditions are provided which are specific to products or services, these Terms and Conditions supersede all previous representations, understandings or agreements.

By using the website, you agree to be bound by the Terms and Conditions.

Registration includes the information (Your Information) that you need to provide us to deal with us and also to contact you. You agree that we may use (and update) Your Information to manage your Registration and to control your identity during the online checkout process. The details provided by you during Registration will be protected in accordance with our privacy policy. Your Information will form part of a record of your dealings with us. If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

The website assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified by contacting us immediately through any means

While the website strives to provide accurate products information (such as stock availability, pricing, products features, images, and specifications) and services information, typographical errors may occur. The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store. 

Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card / mada card account and notifying you by email that the payment has been processed. Still, in our effort to be the lowest price provider in Saudi Arabia, store pricing will sometimes differ from the website prices. We strive to provide you with the best prices possible on the website, as well as in all our stores. However, sometimes price online does not match the price in a store. Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable - unless stated otherwise.

Shipment processing dates depend on your order, city and your payment type. Please note Pre Orders are not included within the standard shipping time summary below ,

Delivery Options:

Same day delivery, Orders before 11:00 am will be delivered on the same day only for Riyadh customers excludes Friday and public holidays such as Eid , Saudi national day and Founding day, service fee is 30 SR including the 25 SR (if the order is less than 250SR), if the customer reschedule service fee will not be refundable.

Delivery is 3-5 working days excludes Friday which is not a working day and public holidays such as Eid , Saudi national day and Founding day . Delivery is also dependent on customer accepting and arranging delivery with the courier. If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to nice.

The website provides the possibility to purchase product(s) and /or service(s) online and to settle payment online. Payment transactions including authorizations and settlements will be in Saudi Riyals.

We accept the following modes of payment:

For online payment transactions: SADAD payment system, bank credit cards (Visa and MasterCard), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider. Partial refund is not allowed on mada cards.
For online payment transactions, customer will receive on order acknowledgment once the payment has been authorized. We cannot accept any liability if payment is refused or declined by the credit card / mada card supplier for any reason. You should check your bank credit card / mada card supplier for that. We do not store your credit card / mada card details on the website.

All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted. We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant. Credit card / mada card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order.

The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you. In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card / mada card- where you have already been charged for. Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.

Pickup from store

Can’t wait for your home delivery? Pickup your orders from our store!

Now you can pick your orders from our eligible stores in a few clicks, simply go to our website or the app place your order, select “Pickup from store” as a delivery option and we will prepare your selected products in the eligible stores.

Eligible stores

Customer experience is our top most priority, therefore we have a smart system in place which based on the items in your cart automatically picks the eligible stores that holds those items with available stock or prompts you to select a different delivery method

This service is available on all NICE stores provided the stock availability. While placing your order please check product(s) eligibility for a pickup - some exceptions may apply


For confirmed “Pick from store” orders, the customers will receive all the order related communications via email or SMS from NICE

General Rules

The following collection rules should be observed all the time:

  • The customer must show the communications that includes the order number and it’s readiness for collection
  • If the customer doesn’t show up for 5 or more days, the order will be automatically canceled and the customer will need to place a new order in order to get the item(s) again subject to stock availability