Delivery and Returns

Delivery and Returns

Don't worry - It's OK if you have changed your mind! You can return or exchange the product within 14 days of receiving your order.

If you received your order and you would like to return it, please follow these steps:

Request a return
1. Log in to your account within 14 days of receiving the order. Go to order history and select the order. Select the item/s that you wish to return. Press return selected products. Select the reason for return. You will receive an email confirming the return.
2. Make sure the item is in its original condition and packaging.
3. Our courier partner will contact you to arrange pickup
4. After we receive the item from the courier partner, we will inspect it and transfer the money back to your card. If you paid in cash, we will contact you to get your bank details and transfer you the money. The refund process takes between 3 to 7 working days.

 

In the event of a return as a result of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees or/and Bank transfer fees (29 SR). In case of returns for other reasons (i.e. customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees will be charged to the customer.

Textile and personal use items are not returnable for your own safety and hygiene.